Listen "Customer Experience #16: Core Competence – Solve Your Customer’s Problem"
Episode Synopsis
You may be an expert on the product or service you are selling. You may know all about the problems it can solve. But the only problem that matters is the one which is blocking your customer’s path along his preferred direction. Some serious skill is called for here. You see: the customer may not [...]
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Customer Experience #17: Core Competence – Partners in Your Customers’ Preferred Direction
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Customer Experience #15: Core Competence – Creating & Nurturing Connections between Stakeholders
22/05/2008
Customer Experience Podcast #9: General Mood
10/12/2007
Employee Engagement Podcast #6: General Mood
07/11/2007
ZARZA We are Zarza, the prestigious firm behind major projects in information technology.