Customer Experience #11: Core Competence – Product Knowledge

Quinn Byrne Coaching
03/04/2008 14 min

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Episode Synopsis

In today’s podcast, Michael Byrne looks at the first of the seven defined core competencies for sales people: Product Knowledge. “The key to producing a great customer experience is taking product knowledge, knowing who you’re going to have a chat with and finding out what that person is interested in.” The challenge for a sales [...]

More episodes of the podcast Quinn Byrne Coaching

Customer Experience #17: Core Competence – Partners in Your Customers’ Preferred Direction 19/06/2008
Customer Experience #16: Core Competence – Solve Your Customer’s Problem 09/06/2008
Customer Experience #15: Core Competence – Creating & Nurturing Connections between Stakeholders 22/05/2008
Customer Experience #14: Core Competence – Having Relevant Conversations 15/05/2008
Customer Experience #13: Core Competence – Knowing What You Need to Know 06/05/2008
Customer Experience #12: Core Competence – Being Familiar with the Customer’s Standard Operating Procedures 17/04/2008
Customer Experience #10: An Introduction to Core Competencies 13/03/2008
Customer Experience Podcast #9: General Mood 10/12/2007
Employee Engagement Podcast #6: General Mood 07/11/2007
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