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Listen "This Seems Crazy, But Complaining Benefits Your MSP, with Harold Mann (MSP Titan #12)"
Episode Synopsis
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4WiIn this episode, Harold Mann, the Co-founder of Mann Consulting (a top 500 MSP based in San Francisco), shares insights on turning employee complaints into operational advantages and emphasizing the importance of building a culture that encourages feedback and using it to drive continuous improvement. He discusses practical examples of enhancing efficiency through automation, the need for IT professionals to set boundaries and prioritize employee well-being, and potential for AI in the near future.Chapters:0:00 - Intro1:57 - Why he started5:27 - Saying "yes" too much11:34 - Operational Efficiency25:30 - Creating a culture of self-care31:10 - His niche37:55 - What does he attribute to his growth?43:04 - Not burning out in IT53:02 - MSP Titan Questions1:07:17 - Conclusion📈Sign up for Growcon today! https://growcon.com/🤝 Connect with Harold: https://www.linkedin.com/in/hmann/🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
More episodes of the podcast MSP Mindset with Damien Stevens
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