Learn more about how my robust backup process and secure your client’s data ►► https://bit.ly/3X1L8EDIn this episode, Damien interviews Karen Schell and Melissa Bryant, outgoing and incoming presidents of DP Solutions. Both rose from the trenches of customer-facing roles to lead a thriving MSP with nearly 80 employees. Their journey is full of hard lessons, from choosing to walk away from a major deal that didn’t align with company values, to surviving and thriving after a catastrophic RMM failure that wiped thousands of machines. Here's some of what we discuss:✅ How customer service experience can translate into effective leadership✅ The pivotal decision to walk away from a misaligned large client✅ How a disaster involving 4,000 wiped OSs unified their team✅ The mindset that helped them grow from 50 to 78 employees without acquisitions✅ Why unreasonable hospitality is their growth lever going forwardChapters:0:00 - Intro1:39 - Karen's path to President of DP6:55 - Melissa's journey to President of DP14:45 - Evolving through the roles20:18 - Growing through acquisitions and what they learned33:29 - Their worst day and what they learned from it49:22 - How they're growing organically1:01:03 - Having clients for 30 years1:04:51 - Why don't we see more women led MSPs?1:12:32 - MSP Titan Questions 👉 Connect more with Damien, Karen, and Meslissa:Damien: https://www.linkedin.com/in/dstevensKaren: https://www.linkedin.com/in/karynschell/Melissa: https://www.linkedin.com/in/melissabryant5/🎙 Listen on audio:Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520#msp #managedservices #managedserviceprovider

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