In this episode of 'Don't At Me', hosts Sophie and Belle welcome Andy, the founder of Pina and Room 10, to discuss his journey in the hospitality industry. The conversation covers the challenges of customer interactions, the evolution of Andy's career from employee to business owner, and the viral success of his cafe, Pina. Andy shares insights on the importance of human relationships in business, his passion for coffee, and the unique culture he created at Room 10. The episode concludes with the story of how Pina came to be and its immediate popularity. In this conversation, the speakers delve into the evolution the culinary experimentation behind their menu, and the importance of quality ingredients, particularly in their matcha offerings. They discuss the strategies for creating viral drinks, understanding customer demographics, and the philosophy of continuous improvement in their business practices. Future plans include the introduction of a new juice bar, Kolada, which aims to bring unique flavors to the market. Chapters 00:00 Introduction to the Podcast and Guest 02:00 Navigating Customer Interactions in Hospitality 04:07 The Journey into the Cafe World 09:50 Finding Passion in Coffee and Hospitality 15:52 Transitioning from Employee to Business Owner 19:58 The Birth of Pina and Its Viral Success 22:55 The Evolution of Fishbowl and Matcha Culture 24:40 Culinary Experimentation and Menu Development 26:00 The Art of Menu Presentation and Customer Trust 28:52 Creating Viral Drinks: The Strawberry Matcha Story 30:51 Quality Ingredients: The Key to Matcha Success 32:12 Competitive Edge: Sourcing Unique Matcha 34:44 Continuous Improvement: The Philosophy of Quality 36:49 Understanding Customer Demographics and Feedback 40:48 Future Plans: Introducing Colada Juice Bar   Follow us on: Sophie Hood: https://www.instagram.com/sophiehood1/ Belle Maartensz: https://www.instagram.com/bellemaartensz/?hl=en Pina Potts Point: https://www.instagram.com/pinapottspoint/

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