CX Today

CX Today

Por: CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
325 episodios disponibles

Latest episodes of the podcast CX Today

Mostrando página 7 de 17

Big CX News - The Latest on NICE's New CEO, Salesforce's PredictSpring Acquisition, & Five9 29/08/2024
Five Workforce Engagement Metrics You Need to be Tracking 19/08/2024
3 Use Cases for GenAI in Contact Center Quality Assurance (with Demos!) 30/07/2024
Big CX News - The Latest on the Google-HubSpot Fallout, Patagonia's Call Center AI Lawsuit, & More 24/07/2024
Comparing CCaaS Providers: What You Might Miss 24/07/2024
Friend or Foe? AI & the Contact Center Agent 23/07/2024
Analyzing the 2024 Gartner Magic Quadrant for CPaaS 12/07/2024
Cognigy Shares Plans for AI Workforce of the Future Post Funding Round 01/07/2024
Big CX News - The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce 27/06/2024
Customer Journey AI: Examples, Outcomes, & What's Next? 26/06/2024
Email Customer Service: Challenges, Best Practices, & More 26/06/2024
How to Use GenAI to Improve Customer Service AND Cut Costs 18/06/2024
CX Outsourcing: Managing the Unmanaged Areas of Your Business 24/05/2024
The Zoom Contact Center: 2 Years On 23/05/2024
‘We Had to Bite the Bullet’ - How this BPO Revamped its Siloed Contact Centre 17/05/2024
Big CX News - The Latest on the Salesforce-Informatica Fallout, Avaya-Edify Acquisition, & More 16/05/2024
limehome Embraces Experience-Led Growth, Hikes Its NPS Rate By 22% 15/05/2024
Bright Pattern 'Gets Real' on AI and Agent Assist 15/05/2024
The Reasons Why Large Enterprises Haven’t Switched to CCaaS... Yet 13/05/2024
It's a Trap! Don't Invest More In Digital Just to Meet Customer Demand 01/05/2024
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