CX Today

CX Today

Por: CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work. Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
538 episodios disponibles

Latest episodes of the podcast CX Today

Mostrando página 9 de 27

AI Hype vs Customer Reality: The State of CX in 2026 16/03/2026
60-70% of Your Contact Center Calls Could Already Be Handled by AI. So Why Aren't They? 12/03/2026
Human-First AI: Why SMBs Should Rebalance, Not Replace 10/03/2026
Stop Chasing AI Hype and Start Delivering Real Outcomes 10/03/2026
Why “Bolt-On AI” Is Killing CX ROI 06/03/2026
Pragmatic AI vs. “Science Projects”: How to Fix Broken Customer Experiences 05/03/2026
California Targets Surveillance Pricing, What It Means for Retail, Grocery, and Hotels 27/02/2026
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents 25/02/2026
Command, Not Control: Surviving Social CX Without Losing Your Soul - Sprinklr 25/02/2026
Human In The Loop Is Becoming CX’s New Skills Crisis 23/02/2026
Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack 17/02/2026
The Future of RetailWork: Inside Traxlo’s AI-Driven Task Model 17/02/2026
Why Customer Service Experience Is Getting Worse (and How Leaders Can Fix It) 16/02/2026
No Breach, Real Risk: The Data Privacy Threats CX Leaders Can’t Ignore 12/02/2026
AI Hype Is Over – Now Contact Centers Need Results 12/02/2026
Modernizing the Contact Center with AI: Rebecca Wettemann on Rethinking Metrics, Handoffs, and Agent Experience 10/02/2026
Are AI Layoffs Breaking Customer Experience? 09/02/2026
The AI Arms Race: Uncovering the Billion-Dollar Shift in Contact Centers 04/02/2026
Third-party AI risk: the vendor questions CX must ask (before procurement signs) 03/02/2026
The Death of Hold Music Why Waiting on the Line Is Over - Zendesk 03/02/2026
« Primera ‹ Anterior 1 ... 7 8 9 10 11 ... 27 Siguiente › Última »
© 2003-2026 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA