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Listen "Why You Still Need Your Agents In a World of GenAI"
Episode Synopsis
CX Today's Charlie Mitchell hosts Michelle Couture, Global Product Marketing Lead for Customer Experience at Zoom.In this session, we discuss the following:How does Zoom transform the role of AI within the contact center of tomorrow?What will this look like in practice?Practical examples of how AI will support agents and businesses?What obstacles will contact centers face on their AI journeys?
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