5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)

CX Today
31/10/2024 23 min Temporada 2 Episodio 25
5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)

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Episode Synopsis

Contact centers face many of the same challenges they always have. However, in an age of new-wave AI, continued digitization, and changing customers, they face several new obstacles, too.Recognizing this, Brandon Knight, Global Head of CX Ecosystem at Zoom, joins CX Today's Charlie Mitchell to run through five of the most pressing contact center challenges for 2025. These are:High agent turnoverContinued omnichannel frustrationPressure to implement AI and deliver quick ROISiloed knowledge and dataAccelerating customer expectations

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