Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support

CX Today
30/09/2024 9 min Temporada 2 Episodio 14
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support

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Episode Synopsis

CX Today's Susie Harrison hosts Evaluagent CCO James Marscheider and Archit Kumar, Partnerships Manager at Assembled.In this episode, we consider:The top-line benefits of integrating QA and performance improvement software with WFMSome use cases and challenges of using these platforms togetherWhat constitutes a good integration partnership and the benefits that it brings to customersThe benefits of having a fully integrated best-in-category solution over an all-in-one solution

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