CX Today's Charlie Mitchell introduces a beginner's discussion about contact center AI. For this conversation, he's joined by two industry experts:Anders Ruge, a Senior AI Solution Architect at PuzzelMartin Hill Wilson, the Founder of Brainfood ConsultingDuring the video both contact center experts consider:The many AI use cases beyond customer-facing botsHow bots have evolved over the past five to ten yearsWhere to start with contact center AIHalfway through the recording, Ruge also shares a demo of a contact center bot, bringing to life how much simpler it now is to deploy the technology.

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