JOLT Episode 1: Researching Sales Like Never Before

Customer Experience with Tethr
16/09/2022 21 min Temporada 2 Episodio 1

Listen "JOLT Episode 1: Researching Sales Like Never Before "

Descargar episodio Ver en sitio original

Episode Synopsis

In our Season 2 premiere, Tethr CEO Robert Beasley sits down with Co-authors Matt Dixon and Ted McKenna to discuss their research that became The JOLT Effect. Learn how they leveraged the unprecedented 2020 lockdown to research sales in a way that was only made possible when the world went virtual. What questions did they want to answer, how did they use conversation analytics to find them? In the first of a 3-part series, we'll learn how they took learnings from their previous research into sales and customer experience and zeroed in on customer indecision. For more information about Tethr and the JOLT Effect, go to www.tethr.com/jolt. 

More episodes of the podcast Customer Experience with Tethr

CXellence: How RLI empowers customer service agents to deliver great customer service 02/11/2022
CXellence: How Medical Service Company makes doing business effortless for employees and customers 26/10/2022
CXellence: BCU customer service agents focus on 5 key behaviors to cultivate a great member experience 19/10/2022
CXcellence: How Twinstar Credit Union coaches agents to create customer relationships 12/10/2022
CXcellence: How First Bank and Trust creates lifelong customers 05/10/2022
JOLT Episode 3: Overcoming Customer Indecision 30/09/2022
JOLT Episode 2: Understanding Customer Indecision 23/09/2022
Episode 12: Landmines to Avoid 28/07/2021
Episode 11: Customer Effort Outside of the Contact Center 21/07/2021
Episode 10: Pillar 4 - Frontline Control 15/07/2021
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA