Episode 11: Customer Effort Outside of the Contact Center

Customer Experience with Tethr
21/07/2021 40 min Temporada 2 Episodio 11

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Episode Synopsis

It turns out the story around customer effort goes way beyond the service or customer care function. Listen in as Matt and Ted discuss how customer effort manifests and why being easy to do business with as a company impacts leaders from sales, marketing, product, operations, and more.

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