CXellence: BCU customer service agents focus on 5 key behaviors to cultivate a great member experience

Customer Experience with Tethr
19/10/2022 10 min

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Episode Synopsis

BCU is one of the fastest-growing credit unions in the country - but has maintained a focus on keeping its members at the center of all they do. In this customer spotlight interview, we talk with BCU about the 5 behaviors they have their customer service agents focus on to create great member experiences and how they meet changing expectations in the digital age. 

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