Episode 10: Pillar 4 - Frontline Control

Customer Experience with Tethr
15/07/2021 40 min Temporada 2 Episodio 10

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Episode Synopsis

Join and Matt and Ted for an exploration of frontline control, the fourth pillar of effort reduction. In this episode you'll learn what this pillar is all about and how we see companies using technology to the good and the bad to manage reps and create a contact center culture.

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