Episode 8: Pillar 2 - Repeat Contacts

Customer Experience with Tethr
30/06/2021 24 min Temporada 2 Episodio 8

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Episode Synopsis

When the original research on customer effort was done, we found that THE single biggest driver of customer effort was repeat contacts (when a customer has to call in more than once to solve an issue). In this episode, we introduce some interesting new analyses on this problem and present a different way to think about how to solve this major issue that many companies are still facing today.

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