ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Episode Synopsis "CDP001 - What is Customer (dis)Service?"
Woohoo!!! The Customer (dis)Service Podcast's launch date is finally here! It's been a roller coaster ride getting it going, but hey, Rome wasn't built in a day, am I right? Have you ever been on the phone with a customer service agent at some company or visited a store and thought to yourself, "What the hell is going on here? How can this business possibly be making any money considering how it treats its customers?" Or maybe, you own a business or are the leader of a department within a larger organization and have discovered the necessity for exceptional customer service, and more importantly, the lack thereof in the world today. Well, you're in the right place! Both of those realizations, and dozens more, happened to me not too long ago. As I watched my competitors die by their customer disservice, I began to wonder, "How is it that hard to provide an honest and enlightening service to your customers?" Customers are people just like you and me. While I witnessed company after company brag about its unparalleled customer service, only to discover that it was just as awful as the next, I decided it was time for the nonsense to stop and for businesses to be held accountable for their actions. Game on. This inaugural episode dives into the fundamentals of customer service and disservice and explains exactly what, how, and why customer disservice exists in the world today. So perk up, get ready to witness the fall of shameful customer service in the next era of business, and enjoy the show!
In God we trust