Calabrio Shorts

Calabrio Shorts

Por: Calabrio
Calabrio Shorts is a fun-sized podcast that covers all sorts of topics around the contact center industry. No topic is off-limits as we cover frequently asked questions, industry trends and definitions, and yes, we will have fun doing it.
19 episodios disponibles

Latest episodes of the podcast Calabrio Shorts

A Frank and Honest Discussion on Shift Bids 10/11/2023
Treating Your Agents Like Adults by Empowering Them 27/09/2023
What is Shrinkage? 03/08/2023
Balancing Cost, Service Level and other KPI with Hussein Kamel 06/04/2023
QM Calibrations- Definition and Best Practices 14/02/2023
How To Create Good QM Evaluation Questions 13/02/2023
Tips for WFM Forecast Accuracy 18/01/2023
Callbacks & WFM 21/11/2022
The Value of Part Time Agents 13/09/2022
What is Service Level in a Contact Center? 22/08/2022
What is Occupancy? 14/07/2022
Recording Pause and Resume 23/05/2022
What If Scenarios and Calabrio WFM 18/05/2022
WFM Payroll Integrations - Europe 02/05/2022
What is AHT? 20/04/2022
PTO and Payroll Integration in WFM 28/03/2022
Metadata 02/03/2022
Back Office 02/03/2022
Calabrio Shorts Trailer 12/11/2021
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA