ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Callbacks & WFM "
Episode Synopsis
A solid look at how callback solutions can affect a WFM strategy; How can we make sure we are counting the calls in the right spot, how does it affect staffing, and what are some things to look out for when introducing a callback strategy? Join a panel of Calabrio experts as we discuss all of this and more!
More episodes of the podcast Calabrio Shorts
A Frank and Honest Discussion on Shift Bids
10/11/2023
What is Shrinkage?
03/08/2023
How To Create Good QM Evaluation Questions
13/02/2023
Tips for WFM Forecast Accuracy
18/01/2023
The Value of Part Time Agents
13/09/2022
What is Service Level in a Contact Center?
22/08/2022
What is Occupancy?
14/07/2022
In God we trust