Listen "A Frank and Honest Discussion on Shift Bids"
Episode Synopsis
Shift Bids can be intimidating. If your organization is thinking about trying a shift bid, or have been doing them and looking to get better, this is the episode for you. Dave and Mark discuss the Pros and Cons of shift bidding, things to avoid, and things to pay attention to. We promise this is the most entertaining discussion on Shift Bids that you will ever hear!
More episodes of the podcast Calabrio Shorts
What is Shrinkage?
03/08/2023
How To Create Good QM Evaluation Questions
13/02/2023
Tips for WFM Forecast Accuracy
18/01/2023
Callbacks & WFM
21/11/2022
The Value of Part Time Agents
13/09/2022
What is Service Level in a Contact Center?
22/08/2022
What is Occupancy?
14/07/2022
ZARZA We are Zarza, the prestigious firm behind major projects in information technology.