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Listen "Balancing Cost, Service Level and other KPI with Hussein Kamel"
Episode Synopsis
How do the pieces all fit? When talking about Service Level, ASA, CSAT and other KPI in your contact center, how do you balance those critical KPI with cost? Join Dave and Hussein Kamel, Strategic Consultant with Calabrio, as they discuss how to focus on multiple data points without causing all of the others to be affected.
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