ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "What is Occupancy? "
Episode Synopsis
Join Dave Hoekstra and Joe Presutti for a brief but informative discussion on what occupancy means, how contact centers can use it as a goal, and common pitfalls to avoid while using occupancy as a measure.
More episodes of the podcast Calabrio Shorts
A Frank and Honest Discussion on Shift Bids
10/11/2023
What is Shrinkage?
03/08/2023
How To Create Good QM Evaluation Questions
13/02/2023
Tips for WFM Forecast Accuracy
18/01/2023
Callbacks & WFM
21/11/2022
The Value of Part Time Agents
13/09/2022
What is Service Level in a Contact Center?
22/08/2022
In God we trust