ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Recording Pause and Resume"
Episode Synopsis
How does Pause and Resume work, and why would any contact center need it? Join Dave and Master Solutions Engineer Mark Bridge as they navigate the waters of Pause and Resume, especially in a contact center that handles credit card payments. They talk about how it knows when to stop and start the recordings, how it interacts with the billing system, and why it was invented in the first place.
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