Episode Synopsis "HUMAN CHALLENGES OF THE NEW NORMAL"

In this episode Kathleen walks us through the trials and trauma that could be associated with our current COVID-19 crisis - from ensuring new remote workers have sufficient space to accomplish their day to day routines to maintaining mental health during these tough times. 

Listen "HUMAN CHALLENGES OF THE NEW NORMAL"

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• Goodbye 2020 Lessons Learned Chapter Three -- Training
• Goodbye 2020 Lessons Learned Chapter Two -- Hiring
• Goodbye 2020...Lessons Learned
• Work From Home - The New Reality
• Creating a QUALITY Quality Program
• Here's What I Can Do Now
• If Information is Currency, Are Contact Centers Revenue Engines?
• Reducing Resistance to Change ... How To Foster Buy In
• Running On Empty
• Dealing with Difficult People
• HUMAN CHALLENGES OF THE NEW NORMAL