Goodbye 2020...Lessons Learned

Goodbye 2020...Lessons Learned

Backstage at the Customer Experience

23/11/2020 2:09AM

Episode Synopsis "Goodbye 2020...Lessons Learned"

In the first of a series of episodes focused on new contact center challenges in the era of Covid, Kathleen and Senior PowerHouse Consultant Dennis Hauser discuss how the current pandemic disruption has exposed strengths and weaknesses within contact center organizations. Please send any comments or topic suggestions to [email protected]

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