Episode Synopsis "Goodbye 2020...Lessons Learned"
In the first of a series of episodes focused on new contact center challenges in the era of Covid, Kathleen and Senior PowerHouse Consultant Dennis Hauser discuss how the current pandemic disruption has exposed strengths and weaknesses within contact center organizations. Please send any comments or topic suggestions to [email protected]
Listen "Goodbye 2020...Lessons Learned"
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- Goodbye 2020 Lessons Learned Chapter Three -- Training
- Goodbye 2020 Lessons Learned Chapter Two -- Hiring
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- Creating a QUALITY Quality Program
- Here's What I Can Do Now
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- Dealing with Difficult People
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