Episode Synopsis "Goodbye 2020 Lessons Learned Chapter Two -- Hiring"

In the second in our series focused on new contact center challenges in the era of Covid, Kathleen and Senior PowerHouse Consultant Dennis Hauser discuss new hiring challenges facing contact center organizations. Please send any comments or topic suggestions to [email protected]

Listen "Goodbye 2020 Lessons Learned Chapter Two -- Hiring"

More episodes of the podcast Backstage at the Customer Experience

• Goodbye 2020 Lessons Learned Chapter Four - Assist and Escalation
• Goodbye 2020 Lessons Learned Chapter Three -- Training
• Goodbye 2020 Lessons Learned Chapter Two -- Hiring
• Goodbye 2020...Lessons Learned
• Work From Home - The New Reality
• Creating a QUALITY Quality Program
• Here's What I Can Do Now
• If Information is Currency, Are Contact Centers Revenue Engines?
• Reducing Resistance to Change ... How To Foster Buy In
• Running On Empty
• Dealing with Difficult People
• HUMAN CHALLENGES OF THE NEW NORMAL