Episode Synopsis "Building Trust with Customers and Partnering with Community-Based Organizations"

Partnerships with community-based organizations are key to building trust with customers. What is the difference between community engagement versus community outreach? This discussion focuses on the successes and challenges of utilities working to build trust and thoughtfully engage community-based organizations to inform utility planning, operations, and customer programs.Presenters:Angela Long,  Senior Manager of Planning & Strategy, Portland General ElectricNick Martin, Manager of Policy and Outreach, Xcel Enegery

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