Episode Synopsis "Customer Journey Mapping UX Masterclass with Jaco van den Heever"

Get in touch with Jaco: https://twitter.com/jacovdh In this Online Masterclass, we cover the following aspects of Customer Journey Mapping: 1. What is a customer journey map? 2. How does it help the team and the UX designer specifically? 3. What is the difference between a user journey and a customer journey map (and many other names commonly used)? 4. Components of a good customer journey map 5. Inputs required for a journey map 6. The journey mapping workshop - who needs to be there and how do you facilitate it? 6. Practically workshop a customer journey map using an online tool UX Joburg is sponsored by Sand Dollar Design, a digitally-focused, design-lead consulting firm that creates world-class experiences for customers and staff members of their clients. Find out more at www.sanddollardesign.co.za Have any questions or topic suggestions? 📱 Send a voice note , https://anchor.fm/ux-joburg/message 👋🏼 Say hi on Twitter, https://twitter.com/uxjoburg

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