Episode Synopsis "TP405 – Do Healthcare Consumers Actually “Shop”?"

Chris Boyer and Reed Smith explore why consumer-driven healthcare falls short of typical shopping experiences. Learn how insurance, geographic limitations, and poor UX/UI in online appointment systems complicate patient decision-making. Discover ways healthcare systems can improve the digital experience for patients.

Listen "TP405 – Do Healthcare Consumers Actually “Shop”?"

More episodes of the podcast Touch Point Podcast

• TP409 – Live from Austin, TX at #HCIC24
• Episode 28 – AGI, AirPod Adventures, and Aggravations
• TP408 – Unlocking Healthcare Data Value
• TP407 – Leadership and Change in Healthcare
• Episode 27 – Artificial Sales Events, AI Agents and Apple Analysis
• TP406 – Digital Disruption and Changing Expectations of Digital
• TP405 – Do Healthcare Consumers Actually “Shop”?
• Episode 26 – Falling Out of the Trough into The Valley
• TP404 – The New Health Playbook: Drivers, Consumerism, and Marketing
• TP403 – The Three Axis of ROI in Healthcare Digital Experience
• Episode 25 – From User Agreements to AI Shenanigans
• TP402 – Point Based vs. Platform solutions