Natasha South, a RecOps specialist and founder of Recruitment Ops Mentoring and co-founder of RecOps Stratgy, discusses the importance of operations in the recruitment sector. Natasha emphasizes the need for training and mentoring programs for operations professionals and the value of optimizing existing processes and data, before implementing new technology. Listen to the episode to learn how agency leaders can dig into their data to identify blockers, unlock growth and consider how technology will fit into their overall strategy and the impact of cultural shifts within the recruitment sector.Show Timeline04:24 Market Forces and Developments in Staffing and Recruiting06:40 Getting the Basics Right Before Implementing Technology09:36 Underestimating the Impact of Staffing and Hiring Decisions13:15 Helping Agencies Align Operational Strategy with Business Vision16:31 Strategies and Tactics to Stand Out in the Market20:59 Unconventional Ways to Deploy Technology and Integrate People and Process26:48 Key Pillars for Agency Success and Wisdom for Agency Leaders31:50 The Minefield of Automation in Recruitment34:48 The Value of Phone-Based Solutions with CRM Integrations41:07 The Importance of In-Person Interactions in Recruitment44:18 Cultural Shifts and Social Change in the Recruitment SectorKey HighlightsTraining and mentoring programs are essential for operations professionals in the recruitment sector.Optimize existing processes before implementing new technology.Make tough decisions, such as letting go of staff who may not be fit for future growth.Dig into data to identify blockers and make informed decisions.Phone-based solutions with CRM integrations and note-taking capabilities are game-changers for managing risk and legal scenarios in recruitment.The recruitment industry is experiencing positive cultural shifts, with businesses focusing on diversity, inclusion, and social change.Natasha Links mentioned in the show For Resources mentioned on this Episode, go to https://recops-stratgy.io/Recommended book - https://www.goodreads.com/book/show/62675564-the-future-of-geographySocial Media & Website https://www.linkedin.com/in/natasha-south/https://recruitmentopsmentoring.co.uk/Hosted on Ausha. See ausha.co/privacy-policy for more information.

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