ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Episode Synopsis "The role of suprise and delight in the customer experience journey"
In this episode, Expy director Jaclyn Thorne and Sophia Klietz discuss suprise and delight as consumer touchpoints in the customer experience journey. The podcast offers advice on how businesses can suprise and delight their customers and discusses several real-life case studies.
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