ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Episode Synopsis "Expy Podcast 1 - All about expy and exceptional customer experiences"
The first expy podcast discusses the launch of expy in February 2021 and the motivation behind it. Expy director Jaclyn Thorne and colleague, sociologlist Dr. Sinteche van der Merwe, explain the how and the why of Customer Experience (CX) from an expy perspective. The podcast covers the seven foundations of exceptional customer experience and what businesses can learn from this.
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