Episode Synopsis "Using Customer Names to Engage"

The quickest way to personalise any human interaction is to ask for then use the other person's name. It grabs attention and creates connection.

Listen "Using Customer Names to Engage"

More episodes of the podcast The CX Coach

• Using Customer Names to Engage
• A CX Reflection
• The Opportunity in Complaints
• CX 101 - Differentiators
• CX 101 - Fundamentals
• The Coaching Team Leader
• The Manager As Coach
• No screen for you!