Episode Synopsis "CX 101 - Fundamentals"

In this episode Simon explains the first part of Customer Experience theory. The fundamentals that get you in the game.

Listen "CX 101 - Fundamentals"

More episodes of the podcast The CX Coach

• Using Customer Names to Engage
• A CX Reflection
• The Opportunity in Complaints
• CX 101 - Differentiators
• CX 101 - Fundamentals
• The Coaching Team Leader
• The Manager As Coach
• No screen for you!