Episode Synopsis "CX 101 - Differentiators"

In part 2 of CX101, Simon delves into the concept of differentiators to help you win the customer experience game.

Listen "CX 101 - Differentiators"

More episodes of the podcast The CX Coach

• Using Customer Names to Engage
• A CX Reflection
• The Opportunity in Complaints
• CX 101 - Differentiators
• CX 101 - Fundamentals
• The Coaching Team Leader
• The Manager As Coach
• No screen for you!