The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
100 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 2 de 5

407: Why People Buy 10/06/2025
CX Cast Replay: Paying Employees For CX Is A Bad Idea 03/06/2025
406: Is AI Revolutionizing The Contact Center? 27/05/2025
405: High-Tech Industry CX Strategies 20/05/2025
404: No More Excuses: Practice Customer Obsession The Right Way 13/05/2025
403: Where Should Your CX Function Sit? 06/05/2025
402: Develop Your CX Leadership 29/04/2025
401: How To Drive Growth By Aligning Your Brand Promise With CX 22/04/2025
400: The CX Culture Change Blueprint 15/04/2025
399: Build Your EX-To-CX Strategy Now 08/04/2025
398: Advanced Analytics Will Transform Your CX Practice 01/04/2025
397: Generative AI: Lessons Learned 25/03/2025
396: Guerilla CX 18/03/2025
395: Practitioner Stories: Embracing Journey Centricity At Nissan 11/03/2025
394: Getting Stakeholder Buy-In For Customer Research Pt. 2  04/03/2025
393: How To Pick A CX Strategy Consulting Partner 25/02/2025
392: Evaluating Customer Feedback Management Platforms 18/02/2025
Episode 391: Practitioner Stories: Creating A CX Change Factory At E& 12/02/2025
Episode 390: Forrester Predictions 2025: Healthcare 04/02/2025
389: Forrester Predictions 2025: Retail 28/01/2025
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