402: Develop Your CX Leadership

29/04/2025 29 min
402: Develop Your CX Leadership

Listen "402: Develop Your CX Leadership"

Episode Synopsis

You don’t just manage, you lead. Managing the details of CX – execution, measurement, strategy – is crucial, but for you to truly succeed, you must lead your people to become customer-obsessed, empowered workers who understand and care about your customer’s outcomes.