ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "392: Evaluating Customer Feedback Management Platforms"
Episode Synopsis
In this episode of the CX Cast, Forrester Senior Analyst Colleen Fazio shares the findings of her report, The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024. We talk about the importance of vendor services to help CX leaders leverage increasingly complex platforms, how to think about your organizational readiness, and the promise of GenAI.
More episodes of the podcast The CX Cast
427: Volatility, Responsible AI, And Trust
04/11/2025
424: Live At CX Summit APAC, 2025
14/10/2025
422: Educating Future CX Pros
30/09/2025
420: CX Stakeholder Management
09/09/2025
In God we trust