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Listen "394: Getting Stakeholder Buy-In For Customer Research Pt. 2 "
Episode Synopsis
Forrester identifies the firms that are helping businesses diagnose customer problems, develop a plan to solve those issues, and build the infrastructure needed to execute a CX transformation. That effort is led by Principal Analyst Judy Weader, who joins us to unpack her recent evaluation of the CX strategy consulting services market.
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420: CX Stakeholder Management
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415: Journey Innovation
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