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Listen "404: No More Excuses: Practice Customer Obsession The Right Way"
Episode Synopsis
All those reasons why customer obsession is too hard don’t matter. Customer experience wins business. VP, Principal Analyst Shar VanBoskirk explains how customer obsession is not just a goal, but a continuous practice that can lead to significant improvements in customer experience and business efficiency. She shares real world examples, challenges in measuring customer obsession, and future directions for the research. We discuss:
How customer obsession aligns with business strategy and operations
How mindsets need to shift for continuous practice
How to assess a firm’s customer obsession
Where to find insight to improve customer obsession practices
To learn more, join Shar for her keynote and much more interactive content at CX Summit North America.
How customer obsession aligns with business strategy and operations
How mindsets need to shift for continuous practice
How to assess a firm’s customer obsession
Where to find insight to improve customer obsession practices
To learn more, join Shar for her keynote and much more interactive content at CX Summit North America.
More episodes of the podcast The CX Cast
420: CX Stakeholder Management
09/09/2025
415: Journey Innovation
05/08/2025
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