Episode Synopsis "Business Continuity - How do you manage yours?"

If you still have an on-premise contact centre, have you replicated all those computers and lines somewhere else? Do you have separate feeds from the electricity grid? Battery backup? Procedures? Do you test this? Listen to this podcast to learn about all the things you should be thinking about when on-premise.... and the things you don't have to think about if you go with a cloud provider who does all that for you.

Listen "Business Continuity - How do you manage yours?"

More episodes of the podcast The Cloud Telephony or CTI Podcast

• How often can you expect updates?
• Can you maintain a cloud contact centre yourself?
• What if the internet goes down?
• Great work being done to tackle Covid-19
• Best Practice When Recording Calls
• Hot Ears? Some Advice on Headsets
• Why is a customer community important?
• How easy is it to quickly change the announcements in my cloud contact centre?
• What is a low-cost router?
• Taking Credit or Debit Card Payments
• Can I keep my phone numbers?
• Active-Active - why is this important when considering cloud telephony?
• Will I get latency on global calls with cloud contact centres
• Maintenance downtime - is it needed?
• Business Continuity - How do you manage yours?
• Are you the CEO? - then listen to your own menu
• Non-Functional Requirements for cloud contact centres
• Can I keep my existing phones?
• Are you doing an RFP? Listen to this first.
• Are CTI and VoIP the same thing?
• The benefits of a cloud contact centre when using outsourcers
• The advantages of cloud contact centres when you have multiple offices, multiple countries and multiple phone systems
• Why does Customer Experience improve with Salesforce?
• On the Salesforce AppExchange
• What is CTI
• Integrating with Salesforce
• How does a cloud Contact Centre work