Non-Functional Requirements for cloud contact centres

03/03/2021 1 min Temporada 2 Episodio 2
Non-Functional Requirements for cloud contact centres

Listen "Non-Functional Requirements for cloud contact centres"

Episode Synopsis

You're looking at a cloud contact centre. You've watched demos, explored features and you are ready to make a shortlist.
But wait!
Have you thought about non-functional requirements? Things like support; a community; resilience; security and many more.
Listen to this podcast for some ideas.