Episode Synopsis "Non-Functional Requirements for cloud contact centres"

You're looking at a cloud contact centre. You've watched demos, explored features and you are ready to make a shortlist. But wait! Have you thought about non-functional requirements? Things like support; a community; resilience; security and many more. Listen to this podcast for some ideas.

Listen "Non-Functional Requirements for cloud contact centres"

More episodes of the podcast The Cloud Telephony or CTI Podcast

• How often can you expect updates?
• Can you maintain a cloud contact centre yourself?
• What if the internet goes down?
• Great work being done to tackle Covid-19
• Best Practice When Recording Calls
• Hot Ears? Some Advice on Headsets
• Why is a customer community important?
• How easy is it to quickly change the announcements in my cloud contact centre?
• What is a low-cost router?
• Taking Credit or Debit Card Payments
• Can I keep my phone numbers?
• Active-Active - why is this important when considering cloud telephony?
• Will I get latency on global calls with cloud contact centres
• Maintenance downtime - is it needed?
• Business Continuity - How do you manage yours?
• Are you the CEO? - then listen to your own menu
• Non-Functional Requirements for cloud contact centres
• Can I keep my existing phones?
• Are you doing an RFP? Listen to this first.
• Are CTI and VoIP the same thing?
• The benefits of a cloud contact centre when using outsourcers
• The advantages of cloud contact centres when you have multiple offices, multiple countries and multiple phone systems
• Why does Customer Experience improve with Salesforce?
• On the Salesforce AppExchange
• What is CTI
• Integrating with Salesforce
• How does a cloud Contact Centre work