Welcome to Episode One of ServiceBytes—where we break down the trainwreck that is modern customer service. Ever wonder why your issues never seem to get resolved the first time? Why you’re stuck in an endless loop of “Can I speak to your manager?” In this episode, we’re taking on why customer service is straight-up broken across industries—from telecom to tech, to your favorite apps like Airbnb. You’ll hear real stories, big problems, and how the current metrics are failing to solve the root cause of customer pain. Ready to hear how we can flip the script and change the game with better solutions? Buckle up, it’s going to be a wild ride!

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