Ty Givens is an accomplished trailblazer in the customer experience industry. With over 20 years of  experience, Ty has earned a reputation as an exceptional leader and CX visionary as the founder and CEO of CX Collective. In this episode Ty shares how her background in customer service and workforce management led her to start her own company. Tune in to learn how she has revolutionized the way contact centers interact and engage with customers by providing organizations with tailor-made solutions.In this episode we discuss:Challenges of managing a call centerStarting CX CollectiveCustomer service versus customer experienceThe process of change and improvementImportance of good customer experienceYou can find Ty on LinkedInLearn more about my work at arianacofone.com or drop me a line at [email protected]!Produced by Fina Charleson

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