RevOps and Sales/Customer Success

03/03/2020 24 min Episodio 6
RevOps and Sales/Customer Success

Listen "RevOps and Sales/Customer Success"

Episode Synopsis

Key Takeaways
Delighting the customer is what really leads to success (retention/expansion)
Customer delight needs to be a company-wide culture phenomenon
Each customer touch point you have should be a building conversation, not a repeat of the last
Bring in customer success during the sale to avoid repetition and create clarity