Episode Synopsis "OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 1 of 3) What is a digital workforce?"

This is a show about telecommunications and IT strategy and insights, aimed at senior business professionals.  Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces.  What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA.In today’s episode, we are looking at the digital workforce.  What is it and why do we need it?

Listen "OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 1 of 3) What is a digital workforce?"

More episodes of the podcast OneSPARKS

• Exploring the Metaverse
• Housing Association Pobl's Vision for a Digital Future
• OneSPARKS: Samsung Work Wonders Mini Series, Clever Devices (Part 4 of 4)
• OneSPARKS: Samsung Work Wonders Mini Series, Unrivalled Security (Part 3 of 4)
• OneSPARKS: Samsung Work Wonders Mini Series, Seamless Working (Part 2 of 4)
• OneSPARKS: Samsung Work Wonders Mini Series, Lifetime Support (Part 1 of 4)
• OneSPARKS: How  Experience Communications as a Service can improve your Strategy  
• OneSPARKS: Agile leadership in modern businesses
• OneSPARKS: Enabling seamless communications in healthcare
• OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 3 of 3) Demonstrating the value of IVA
• OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 2 of 3) Building the case for IVA
• OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 1 of 3) What is a digital workforce?
• Welcome to OneSPARKS