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Listen "The Secret Ingredient Most MSPs are Missing... Hospitality"
Episode Synopsis
Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8EDWhat if the secret to scaling your MSP wasn't tech—but customer experience?In this episode record at Pax8 Beyond, Justin Esgar, CEO of Virtua Consulting, drops a truth bomb: most MSPs fail at the one thing that matters most—hospitality. From spilled milk baby onesies to handwritten birthday cards, Justin walks us through how he's turning CX into a competitive advantage.✅ Why Justin made “Unreasonable Hospitality” mandatory reading for his team✅ How your P&L reveals budget for WOW moments✅ Why zero-touch onboarding is killing your client experience✅ The $0 gesture that makes you better than 70% of MSPs✅ CX lessons MSPs must steal from Michelin-star restaurants👉 CONNECT MORE WITH:Damien: https://www.linkedin.com/in/dstevensJustin: https://www.linkedin.com/in/justinesgar/📺 Watch on YT: https://www.youtube.com/@mspmindset
More episodes of the podcast MSP Mindset with Damien Stevens
Focused on Sales, Now a $10M MSP
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Built an $8M MSP in a "Tiny" Market?!
04/12/2025
The MSP That Grew 8x in 5 Years (Here’s How)
30/10/2025
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