Episode Synopsis "04: Incidents and requests...Not the same!"

Incidents and requests...Not the same!

Listen "04: Incidents and requests...Not the same!"

More episodes of the podcast ITIL in the Trenches Podcast Series

• 07: Risk management
• 06: The really right way to close a problem ticket
• 05: Release management vs. Deploy management
• 04: Incidents and requests...Not the same!
• 03: New features in the latest ITIL 4 release
• 02: The four dimensions of ITIL 4
• 01: Can problem tickets be projects in ITIL?