Episode Synopsis "01: Can problem tickets be projects in ITIL?"

In this episode, Mark Thomas describes how problem tickets can be treated as projects in ITIL!

Listen "01: Can problem tickets be projects in ITIL?"

More episodes of the podcast ITIL in the Trenches Podcast Series

• 07: Risk management
• 06: The really right way to close a problem ticket
• 05: Release management vs. Deploy management
• 04: Incidents and requests...Not the same!
• 03: New features in the latest ITIL 4 release
• 02: The four dimensions of ITIL 4
• 01: Can problem tickets be projects in ITIL?