Improving Customer Experience

Improving Customer Experience

Por: Lynn Hunsaker

ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz
71 episodios disponibles

Latest episodes of the podcast Improving Customer Experience

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CEM: High ROI by Leveraging Customer Data 06/01/2009
Improving Customer Experience by Overcoming Ethnocentric Customercentricity 06/01/2009
Customer Experience Management Improves Brand Value 06/01/2009
Customer Experience Metaphors Offer Wealth of Insights 06/01/2009
Customer Experience: A Lucrative Opportunity for Marketers 06/01/2009
Customer Complaints: Love Those Lemons to Improve Customer Experience 06/01/2009
Customer Experience Optimization Course Helps Firms Retain Customers in Slow Economy 05/01/2009
Performance Management Tools Increase ROI 05/01/2009
Customer Experience Improvement on a Tight Budget 05/01/2009
Training Sample: Customer Skills - Communicator Styles: Infoming & Directing 12/12/2008
Customer Service: 'Wow' Versus 'Ow' 02/12/2008
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